Healthcare Services and Family Doctor Appointments in Hiiumaa
Information for Patients
Appointments with a Family Physician or Family Nurse
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An appointment is required to see a family physician or family nurse.
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You can schedule an appointment through the perearst24 online platform, by calling 46 22 555, or in person at the health center.
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If you come to the health center in person, please note that the reception desk is shared by two practices: Kärdla Health Center (family physician Dr. Viidebaum) is on the left, and our Päevasaare Family Health Center (family physicians Dr. Marmor and Dr. Liik) is on the right. Please go to the window on the right, as the nurses at Kärdla Health Center do not have information about our patients or our practice procedures.
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When scheduling an appointment, you will be asked about the reason for your visit (for example, an acute illness, a request for a medical certificate, etc.).
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The date and time of your appointment are determined by a nurse (or, when scheduling in person at the health center, by an assistant who consults a nurse if necessary) based on the nature of your concern. The more urgent your health issue is, the sooner you will be offered an appointment.
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In the case of an acute illness, the initial assessment and, if necessary, any tests will be performed by a specially trained family nurse. The family nurse can always consult a physician when needed.
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Each appointment is scheduled for 30 minutes. If several family members need to see the physician, please book a separate appointment for each person.
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When you arrive for your appointment, please let the reception desk know that you are here. They will tell you which examination room to go to.
Joining the Family Doctor’s Patient List
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If you wish to become a patient of the Päevasaare Family Medical Center, please complete the Application to Register with a Family Doctor’s Patient List (download here: APPLICATION) and send it with a digital signature to avaldused@paevasaare.ee, or mail a paper copy to the center at Rahu 2/1, Kärdla, 92414 Hiiu County. You can also complete the application on site at the center.
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You will be added to the patient list from the first day of the next calendar month, but family doctor services are available from the day you submit the application.
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All newborns are automatically registered with their mother’s family doctor.
Prescriptions
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Repeat prescriptions can be renewed in perearst24 or by phone. Requests are confirmed within 1–2 business days. Patients with chronic conditions should keep at least a two-week supply of their medications at home.
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If you forgot to renew essential medications, you can also do this on weekends by calling the family doctor advice line at 1220.
Sick Leave Certificate (Certificate of Incapacity for Work)
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To open a sick leave certificate, contact us on the first day of illness. Outside the center’s working hours, please send a notification via perearst24.
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According to the Ministry of Social Affairs regulation (https://www.riigiteataja.ee/akt/107052024008?leiaKehtiv#para5), a sick leave certificate may be opened retroactively only in two cases:
1. if you have another document confirming the illness: an ambulance report, hospital discharge, or ER summary. In this case, the certificate may be opened within 2 days after falling ill;
2. if you fall ill—or a need for care/nursing arises—on a weekend or a national/public holiday, and you inform a healthcare professional by remote means or attend an appointment on the next business day. -
To close a sick leave certificate, contact us at the agreed time by phone or via perearst24.
Driver’s Medical Certificate
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Before applying, you must complete the Health Declaration in the patient portal: https://www.terviseportaal.ee. After that, book an appointment with the family nurse within one month. Bring your glasses or contact lenses if you use them for driving. Health requirements for drivers are set by a Government of the Republic regulation. The certificate is fee-based. When an e-certificate is issued, it is automatically sent to the Traffic Register.
Other Certificates
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The family doctor’s center issues only those medical certificates that are required under Estonian laws and regulations.
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Certificates requested by various institutions/organizations for events, camps, competitions, etc. are often not justified. In most cases, they can be replaced with a health declaration, in which the person (or a parent/guardian) takes responsibility for providing their health information. In Estonia, there is generally no single national portal or standard form for a camp/event health declaration. In practice, the organizer provides the form (or requests a free-form confirmation), because this is not a state-required medical certificate but rather the participant’s/parent’s confirmation of responsibility.
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A medical certificate is a clinical assessment of a specific person’s health status and can be issued only when there are clear criteria on which to base that assessment.
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Kaitseliit (Estonian Defence League): if, at the time of joining, a person holds a valid driver’s license, a separate medical examination is generally not required; otherwise, the medical examination is performed based on the health requirements for motor vehicle drivers.
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Issuing certificates may be subject to a fee according to the price list. Payment does not guarantee that a medical certificate will be issued (the decision depends on the health assessment). Päevasaare’s price list is available on the services page.
Professional Liability Insurance
Dagö Perearstid OÜ has valid mandatory liability insurance for healthcare providers.
Insurer: Estonian branch of AB “Lietuvos draudimas” (PZU)
Insurance period: January 31, 2026–January 30, 2027
Coverage limit: EUR 3,000,000 per insurance period, EUR 300,000 per insured event, and EUR 100,000 per eligible person. The compensation limit for non-pecuniary damage is EUR 100,000 per insured event and EUR 30,000 per eligible person.
If a patient or another eligible person suspects that compensable damage has occurred in the course of receiving healthcare services, the insured event must be reported in a form that can be reproduced in writing within 4 weeks from the time the person became aware of the event.
An insured event can be reported through PZU self-service:
www.pzu.ee/iseteenindus
Compliments, Complaints, and Suggestions
Please send them to one of the following:
- Päevasaare Family Medical Center: info@paevasaare.ee
- Health Insurance Fund: info@tervisekassa.ee
- Health Board: info@terviseamet.ee